Utility Services

Water & Sewer Service

Start New Service

To start utility service in the City of Upland, please visit the City of Upland Utility Billing Office.

To Establish a New Account, the Following is Required:

  • Service Address (property address and unit number if applicable).
  • Name (first and last). 
  • Phone Number and Secondary Phone Number (if available).
  • Driver's License Number and/or Passport Number.
  • Social Security Number or Federal Tax ID Number.
  • (Owner’s) Proof of Ownership (final settlement statement or grant deed).
  • (Renter’s) Prior Authorization from Property Owner or Property Manager.
  • Deposit of $215 (or more depending on residence).

Payment and account information must be received before service is established. 

All new services or cancellations take one business day to process. Please keep in mind, the City is closed every Friday, weekends and holidays.

The City of Upland accepts the following payment methods: cash, cashier’s check, money order and debit/credit cards (Visa, MasterCard and American Express).

Trash Service

The City of Upland contracts with Burrtec Waste Industries for all trash and recyclable collection services. Residential service consists of once weekly automated trash (black barrel), recyclables (blue barrel) and landscape waste (green barrel). If you have questions regarding your trash service and have already established an account with the City, please contact Burrtec Waste Industries at 909-949-0500 or visit for more information. 

Residential services in Upland are billed directly by the City. To pay your bill online, please visit our Online Bill Pay page or visit City Hall at 460 N. Euclid Avenue Upland, CA 91786.

Commercial services are billed directly by Burrtec Waste Industries. You can pay your bill over the phone by calling 909-949-0500 or mail your payment to:

City of Upland
C/O Burrtec Waste Industries
Payment Processing Center
P.O. Box 51366
Los Angeles, CA 90051-5666

Contact Us

Have Questions?

Please call the Customer Service and Utility Billing Office at 909-931-4150.  Our hours of operation are Monday through Thursday from 8:00a.m. to 6:00p.m.

Email us at:


460 N. Euclid Avenue
Upland, CA 91786
(909) 931-4100

Hours of Operation:
Monday - Thursday
8:00 a.m. to 6:00 p.m.